Where do you ship to?

We ship to all countries.

How long does delivery take?

Orders are processed within 1–3 business days. After that:

• 8–14 business days

How much does shipping cost?

Nothing. We offer free shipping — automatically, no code needed.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email.

Track your order - HERE -

Do I have to pay customs fees?

Import taxes may apply depending on your country.

What's your return policy?

You have 14 days from the day your order arrives to return it — no explanations needed. Just email us at main@patoosko.com with your order number and we'll sort it from there.

How do I start a return?

Simple. Email us at main@patoosko.com with:

• Your order number
• Which item you'd like to return

We'll reply with instructions within a few hours. No forms. No complicated process.

My item arrived damaged — what do I do?

That's on us. Email us within 48 hours of delivery with a video of the issue and your order number. We'll send a replacement or issue a full refund — whichever you prefer. No return required in most cases.

How long does a refund take?

Once we receive and inspect your return, we'll process your refund within 5–7 business days. Your bank may take a few additional days to show it — that's on their end, not ours.

Are your products safe for pets?

Yes. Every product we sell is made from food-safe, BPA-free materials. We don't sell anything we wouldn't use ourselves — or that we wouldn't give to Ace.

How do I know which size to choose?

Each product page has a size guide with measurements and weight recommendations. When in doubt, go one size up — pets generally prefer more space than you'd expect. If you're still unsure, email us and we'll help you pick.

Do your products work for both dogs and cats?

Most of them, yes. The grooming kit, lick mat (3-in-1 system), and cooling mat work for both. The Fresh Flow Fountain is designed specifically for cats. Each product page specifies which animals it's suitable for.

Can I use the lick mat with any food?

Yes — peanut butter, yogurt, wet food, bone broth, cream cheese. Anything spreadable works. Just make sure whatever you use is safe for your specific pet (for example, peanut butter must be xylitol-free for dogs).

How do I clean the products?

Most of our products are dishwasher safe (top rack). The grooming glove and lick mat can also be hand washed with warm water and mild soap. Specific cleaning instructions are on each product page.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely — we never store your card details.

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to change or cancel it. Email us immediately at main@patoosko.com with your order number. Once it's been dispatched, we can't make changes — but you can return it once it arrives.

I didn't receive an order confirmation — what do I do?

Check your spam folder first — it sometimes ends up there. If it's not there either, email us at main@patoosko.com and we'll resend it.

Do you offer discounts?

Yes. Follow us on social media to be the first to know.

What's included in a bundle?

Each bundle page lists exactly what's included, with individual prices and the bundle saving clearly shown. No surprises.

Can I customise a bundle?

Not yet — but if there's a combination you'd like that we don't offer, email us. We're always open to suggestions.